You don't need to know my location all the time,only while using the app. I attempted "only while using the app" but features wouldn't work. when finding the pickup location, the app went to Phoenix AZ. my pickup location, Orem UT. I was told I could drop off at any location. The first attempt across the street. They didn't take trailers. The app was useless in trying to find a place to drop the trailer. I had to call CS. Return location was out of the way. app & uhaul suck

awful experience. after having me sign in 3 times, it finally let me stay signed in and find my reservation. after taking 2 of 5 required photos, it kicked me out saying "low memory" and now the rental is in limbo somewhere because it doesn't show up on active or past rentals. had to call uhaul support to sort it out. This is NOT a quick and easy customer experience. If youre going to force people to use your app for everything, make sure the app works.

Not only is this app a terrible user experience at every step of the process, reservations made using it don't actively reflect U-Haul inventory. If I am scheduling a reservation for a vehicle and told that vehicle is in stock, I shouldn't have to receive a call days later that I have to pick up a different vehicle at a different location entirely. U-Haul is depending on most folks not being able to drop everything to reschedule, and then bait and switch them.